Required skills

communication and interpersonal skills to interact with clients from diverse social economic and cultural backgrounds

data analysis skills to interpret information gathered by residents on home sustainability practices

decisionmaking and problemsolving skills to assist residents to identify home sustainability priorities

literacy skills to

complete standard forms

generate business correspondence

prepare reports

read and interpret a variety of texts including legislation regulations and codes of conduct and ethical standards

networking skills to establish relationships between residents and others interested in home sustainability

numeracy and data analysis skills to analyse household energy accounts and statistical data gathered by residents on home sustainability practices

planning organising and scheduling skills to

undertake workrelated tasks such as meeting with residents to review effectiveness of home sustainability measures

plan projects to assist residents to establish home sustainability implementation plans

research skills to identify and locate documents reports and information related to the information needs of residents such as rebates and other forms of support for home sustainability measures

technology skills to use general purpose software packages to collate information and produce written reports

Required knowledge

behaviour change

barriers to voluntary behaviour change

conditions necessary for behaviour change

factors that increase likelihood of voluntary behaviour change

models of behaviour change

personal and environmental factors that impact on behaviour change

stages of change

strategies for dealing with relapse

strategies to promote behaviour change

communication strategies

consultation models and approaches

home sustainability

barriers to adoption of home sustainability practices

data data collection methods and success measures related to resident adoption of home sustainability practices

factors that increase likelihood of voluntary adoption of home sustainability practices

home sustainability practices

energy use and management

thermal performance

waste minimisation and management

water use and management

personal and environmental factors that impact on residents adoption of home sustainability practices

purpose of home sustainability assessments

rebates and other forms of support for home sustainability measures

relationship between household energy water and waste use and greenhouse gases and emissions

role of home sustainability assessor in promoting behaviour change

sources of information on home sustainability

social marketing techniques and strategies

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed by demonstration of applying behaviour change principles and approaches in assisting residents to establish a plan for adopting home sustainability practices and monitoring and reviewing their progress

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit

In particular the person should demonstrate the ability to

apply effective communication and interpersonal skills to build rapport with residents

assess residents readiness to adopt home sustainability practices

apply behaviour change principles and approaches in assisting residents to establish a plan for adopting home sustainability practices and monitoring and reviewing their progress

apply knowledge of behaviour change strategies and how these are applied in the context of a home sustainability assessment

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context and is to comply with relevant regulatory and Australian standards requirements

Resource implications for assessment include

data collection tools

relevant codes standards and government regulations

access to residents participating in a home sustainability assessment

technology suitable for generating reports

technical reference library with current publications on

behaviour change

communication strategies

consultation models and strategies

home sustainability practices

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

Guidance information for assessment

This unit could be assessed on its own or in combination with other units relevant to the job function

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

Effective communication strategies may include:

Influences that impact on residents' attitudes may include:

Barriers may include:

Home sustainability practices may include:

Residents' motivations may be influenced by:

Factors that increase residents' willingness to voluntarily change behaviour and adopt home sustainability practices may include:

Information needs may include:

Positive attitudes and behaviours demonstrated by residents in relation to home sustainability practices may include:

Appropriate communication and consultation techniques may include:

Proactive strategies for supporting residents' adoption of agreed home sustainability practices may include:

Data and success measures may include:

Appropriate data collection methods may include:

Ways in which residents can monitor and review progress may include:

Follow-up services may include: